I just have to say Ben Little was just the best person to deal with at such a hard time. His price was the unbeatable And what he offered us was amazing. We held the service ourselves and it was just amazing. My father looked amazing so well presented. I can not thank Ben Little and Dolphin Funeral Home enough. Thanks Ben you made such a hard time a lot easier.
I wanted to reply to you as I was not lied to as you said in your reply. You said my son's girlfriend had every chance to see him but how could she when you refused to let her in? Firstly you refused her because she was late even though you were there still working at the time. It was the principle you said. Then you were phoning me up until 11pm asking if I think you should let her see him as she was being rude to you and you told me you wouldn't because of her attitude. I think this is where you should have been the bigger person and ended the silly argument you two were having rather than continually calling me and doing the he said she said thing. I have no doubt she was upset with you, by her third phone call asking to see him I probably would have been upset myself. I think it is your job in this situation to recognise when people are grieving and be a little more understanding. And you could not have offered her another opportunity to do this the next day as you also said as she wasn't there, she was so upset that she didn't attend the funeral. Your exact words to me were 'It was a shame I didn't see that you phoning me at 11pm was an example of your dedication and long-suffering" Seriously? You were the one suffering? At 11pm the night before my sons funeral I saw it as someone who was obviously only thinking of yourself. I realise your job must be very difficult but part of that job would be knowing how to deal with distraught people and being compassionate when they are unable to see things clearly.I had no complaints about the rest of the funeral but this situation was really upsetting at a time when things were difficult enough and I think you could have handled it with more maturity and kindness.Next time you encounter an 18 year old girl that is distraught and grieving you may want to act like the funeral director and not the 18 year old girl.
I absolutely cannot fault Ben and his wife for their caring and compassionate attitude towards my fathers passing. He died during the Xmas period 2017 and Ben was able to answer every question we had when we called to enquire. He walked us through the process, costs, timeline etc and it was very calming and reassuring. He has all the time in the world for us to discuss anything we needed. He is a trustworthy, compassionate and kind individual. Real salt of the earth. As my father became unwell in Byron bay, he was moved to several hospitals around QLD and Northern NSW but ultimately died in Sydney. When this occurred, I wanted to see my father before the ceremony in Byron as I needed that closure to say goodbye and view my father for the last time. I drove down from northern QLD and Ben allowed me to visit dad at 8:00pm the night before the service. (He lives above his business and took his personal time to organise dad.) He set up my father in such a beautiful and respectful way, I really couldnt have been more grateful. The day of the service came, we had a sudden change of plan to have dad finally come home for 10 min before we drove on to the service. Ben allowed this to happen with no problems at all. He was perfectly on time, quiet, kind and professional. He even allowed us to use some of his audio equipment and collected it when he drove back to Byron bay to give mum dads ashes.... a 45 min trip each way. I know who I will be recommending for future funerals. Perfect business management and not overcharging or taking advantage of anyone. Thank you Ben for making such a difficult time so much more manageable and comfortable. Love, The Preston Family.
I was extremely happy with the professional service offered by Ben. I telephoned Ben outside of business hours and the call was answered promptly with kindness and compassion. Ben went out of his way by delivering my grandmothers ashes on a Sunday morning. I can highly recommmend him and only wish I lived on the Gold Coast so I could prepay for my funeral.
We have utilised Dolphin Funerals twice in the last 6 months. Ben and staff were very professional and showed great care in the arrangements and conduct. I found Ben to be very personable and down to earth during our interaction and conversations. The costs for both our loses were very reasonable. We thank Dolphin Funerals for making our time of grief and loss easier through their care and attention.
Dolphin Funerals is an Australian Funeral Home based in Murwillumbah, New South Wales. Dolphin Funerals is located at 7 Nullum St, Murwillumbah NSW 2484, Australia.
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